How to claim your product warranty from our service centre : McBay Pte Ltd

We are sorry that you face a problem with our products. We will do our best to support you.

1. Check our FAQ section for immediate solution to most common problems

2. Check warranty validity

The product must be purchased from our authorised Singapore retailers
An original sales receipt is required
For most products, there is a 12 months warranty period
A product which is over the warranty period, we will not be able to support any claim

3. If the above fail, please get ready the below and contact us for further assistance

Call us first to check stocks availability for warranty claim.

Things to bring for warranty claim

For products ordered from our managed Shopee/Lazada/Qoo10/Amazon/Redmart online stores, you can show us your order confirmation email. Alternatively you can provide the order number and the email address that was used to place the order in for us to retrieve your order details.
For products that were purchased offline, a proof of purchase (invoice, receipt or equivalent) must be presented to our support staff for verification of warranty coverage.
Retail box
Accessories that come with the products